Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: [1st November 2024]
This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be read in conjunction with our main Terms: Terms and Conditions
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
Standard delivery and free shipping orders will be dispatched either the same working day or the next working day. All orders will be dispatched the same working day if placed before the 2pm cut-off time.
Please note that same day dispatch is not always possible during busy periods or the early days of a sale or promotion.
Free Shipping
We offer free Standard shipping on all U.S. orders over $50. For orders below $50 in the United States, standard shipping rates will apply.
For U.S. orders: Standard shipping times are estimated to be 3-6 business days.
Shipping to Canada
We currently ship to the United States only.
TRACKING YOUR ORDER
Once your order is processed and shipped, you will receive a tracking number via email to monitor your shipment status.
Order Cancellation
We are happy to cancel your order for a full refund. Please contact us as soon as possible via the contact us page clearly stating your order number & your reason(s) for wanting to cancel your purchase. This only applies to orders that have not yet been dispatched.
If your order has already been dispatched you will need to return your order to us within 14 days for a refund, only if the product is brand new & unopened. We cannot accept returns for opened perfumes for hygiene reasons.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return & Refund Policy.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, please contact us by:
Email: onlineshopusa@afnanperfumes.com
Frequently Asked Questions
Why have I been asked for additional information?
As part of our company policy, we regularly carry out security checks on orders to protect both our customers and our business. All information given to us is kept strictly confidential and will be disposed of once your order has been dispatched. Please note if you have been asked to provide additional information, we cannot begin to process your order until this information has been received.
Can I change my delivery address?
At the checkout page we offer the opportunity to select a delivery address that is different to the billing address. For security reasons this service is offered at our discretion, and we reserve the right to ship only to the billing address or ask that proof of address is provided before shipping. Orders placed over the telephone will be shipped only to the billing address. Telephone orders are made at our discretion subject only to USA customers.
What happens if I'm not there when delivery is attempted?
Our couriers will leave a failed delivery card with some available options or leave your parcel with a neighbour. Eventually orders make their way back to us. Refunds or exchanges cannot be made until we are in receipt of unclaimed parcel. Refunds will not include the original delivery charge, and we will need to charge again to re-send if required.